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To discuss your sortation system needs.
(704)525-1749
616 Pressley Road
Charlotte, NC 28217
ph (704) 525-1749
fax (704) 525-6129
Supplemental Training
What is Supplemental Training?
Mantissa's Supplemental Training program is an educational service offered to refresh existing personnel or train new hires by a Mantissa expert in one of three areas: Supervisory, Maintenance, or Operational fundamentals in working with your Mantissa system.
Designed to complement your system documentation, the sessions are held in a classroom environment allowing individuals to participate with questions that apply specifically to their job responsibilities. Actual hands-on training can be provided on the system, if the production schedule allows.
A sign off sheet is provided for each trainee to indicate they have attended the training session. Mantissa will provide certification that the training has taken place, listing the individuals who have demonstrated competency in the safe and proper operation of the equipment.
What areas of the system does Supplemental Training cover?
Supplemental Training can be tailored to any of the three categories covering the topics listed below:
Supervisory
Training program will provide the client’s supervisory and management personnel with training of all system equipment operations from a management level. Topics include:
- Overview
- Safety Procedures
- System Operation
- Plant Interface
- Documentation
- Troubleshooting
- Supporting Services
Maintenance
Training program for client personnel focuses on proper installation, operation, and maintenance of the equipment. Topics include:
- General System Description
- Operating Instructions
- Safety Procedures
- Maintenance and Inspection Information
- Component Assembly
- Troubleshooting
- Spare Parts
- Manufacturers Brochures, Manuals, and Bulletins
- Layouts and Assembly Drawings
Operational
Training focuses on providing personnel with sufficient knowledge for the safe and effective operation of the equipment. Topics include:
- Operational Overview
- General Theory of Operation
- Safety Procedures
- Start Up / Shut Down Procedure
- Operational Procedures
- Site Specific Software Functionality
- Alarm Response
What are the benefits of Supplemental Training?
Mantissa Expertise
As the manufacturer, Mantissa is most capable of training personnel in the safe and effective operation of its systems.
Program Customization
Mantissa varies the program to suit the unique levels of training needs of our various customers.
How much does Supplemental Training cost?
Pricing
Call our Mantissa Customer Service Department at 704-525-1749 or email us at CustomerService@MantissaCorporation.com for current rates for each area of training.
Invoicing
Work is billed in whole day increments. Travel time is billed on an hourly basis with a minimum of four (4) hours per one-way trip. The invoice for trip related expenses and services performed is sent after each trip is completed.
Expenses
Travel related expenses (hotels, airfare, rental car, and per diem) are invoiced at cost plus 10%.
Scheduling
At the time of receipt of the purchase order, Mantissa sets up tentative timeframes that are convenient for all parties. As the proposed time approaches, the actual trip dates are confirmed. Mantissa generally locks in the trip schedules early enough to take advantage of advance travel discounts. Schedule may be affected by availability of personnel who are most knowledgeable of a client's specific situation.
Cancellation
If circumstances arise that make it necessary for the client to postpone or cancel a trip scheduled for within (14) days, the client will be responsible for all costs resulting from altered or cancelled travel arrangements.
How do we sign up for Supplemental Training?
Call Us!
We’ll be happy to discuss further details of the Mantissa Supplemental Training program with you and help customize a training program to meet your specific needs. Call our Mantissa Customer Service Department at 704-525-1749 or email us at CustomerService@MantissaCorporation.com for more information.
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